Privacy Policy

Who We Are

home.co.uk is operated by HomeCo Internet Property Ltd (registered in England & Wales, Company No: 03982774) — a wholly-owned subsidiary of HM Haus Group Ltd (Company No: 13873779). Certain data handling and processing functions are undertaken centrally by HM Haus Group Ltd.

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controllers are HomeCo Internet Property Ltd and HM Haus Group Ltd. HM Haus Group Ltd provides shared infrastructure, analytics and support services to HomeCo Internet Property Ltd as part of a centralised data management system.

1. Information We Collect

We may collect and process the following types of personal information:

• Information you provide when creating an account or using our services (name, email address, phone number)
• Property search preferences and saved searches
• Information provided through contact forms or email correspondence
• Technical information, including IP address, browser type, and operating system
• Usage data, including pages visited and actions taken on our website
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information for the following purposes:

• To provide and improve our property search services
• To send you property alerts and notifications based on your preferences
• To respond to your enquiries and provide customer support
• To analyse website usage and improve our services
• To comply with legal obligations
• To send marketing communications (with your consent)

3. Legal Basis for Processing

We process your personal data based on:

• Consent: When you have given us clear consent to process your data for specific purposes
• Contract: When processing is necessary to fulfil a contract with you
• Legal obligation: When we need to comply with the law
• Legitimate interests: When processing is in our legitimate business interests and doesn't override your rights

4. Sharing Your Information

We may share your information with:

• Estate agents and letting agents when you enquire about properties
• Other companies within HM Haus Group Ltd where it is necessary to deliver our services, manage your account, or improve our products. All group entities are bound by equivalent data-protection standards
• Service providers who help us operate our website and services
• Professional advisers including lawyers, bankers, auditors and insurers
• Government authorities where required by law

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. When we no longer need your data, we will securely delete or anonymise it.

7. Your Rights

Under data protection law, you have rights including:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Restriction: Limit how we use your data
• Portability: Receive your data in a structured format
• Objection: Object to processing based on legitimate interests
• Withdraw consent: Withdraw consent at any time where we rely on it

To exercise any of these rights, please contact us using the details provided below.

8. Cookies

We use cookies and similar technologies to enhance your experience, analyse site usage, and assist in our marketing efforts. You can control cookies through your browser settings. For more information, please see our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children.

11. International Data Transfers

Your personal data is primarily processed within the United Kingdom. If we transfer your data outside the UK or European Economic Area, we will ensure appropriate safeguards are in place to protect your information in accordance with UK GDPR requirements.

12. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "last updated" date.

Last updated: October 2025